INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What products do you sell?
We specialize in smart neck massagers, including:
Heated neck massagers
Pulse therapy massagers
Portable massagers
ergonomic relaxation devices
Wellness accessories
How long does shipping take?
Typical delivery time:
Processing: 1–3 business days
Shipping: 5–12 business days
Tracking information is emailed once your order ships.
Do you ship internationally?
Yes, we ship worldwide!
Times and fees vary depending on location.
How do I track my order?
A tracking link will be sent to your email once your order ships.
If you don’t see it, check your spam/junk folder or contact us.
What if my neck massager arrives damaged or defective?
If your product arrives damaged, defective, or incorrect:
Email us within 7 days
Include photos or videos of the issue
Provide your order number
We will send a replacement or issue a full refund.
INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
- EIN No. 92-3264274
- Busines Name: GroundAgency LLC
- Address: 3811 Strong Drive, San Diego, CA 92111
- Phone: +1 (209) 658-7640
- E-mail: ask@groundagency.shop