Privacy Policy

Business Name: GroundAgency LLC
Website: https://groundagency.shop
Email: ask@groundagency.shop
Phone: 209-658-7640
EIN: 92-3264274
Address: 100 Ocean Court, Atwater, CA 95301, United States
Niche: Smart Neck Massagers

1. Introduction

GroundAgency.shop (“GroundAgency LLC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website or purchase our smart neck massagers.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect information to provide our services, fulfill orders, and improve your shopping experience.

a. Information You Provide Directly

When you place an order, create an account, or contact us, you may provide:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely — never stored by us)
• Order information

b. Automatically Collected Information

When browsing our website, we may automatically collect:

• IP address
• Device and browser details
• Pages viewed
• Time spent on the site
• Cookies & tracking data
• Referring URLs

c. Optional Information

If you participate in offers or newsletters:

• Email preferences
• Feedback or product reviews
• Survey responses

3. How We Use Your Information

We use the collected information to:

• Process and fulfill orders
• Send order confirmations, shipping updates, and notifications
• Communicate with you for support
• Improve website performance and user experience
• Send promotional emails (only if you subscribe)
• Detect and prevent fraudulent activities
• Comply with legal and tax obligations

We do not sell your personal information.

4. How We Share Your Information

We share your information only with trusted third parties necessary for conducting business, such as:

• Payment processors
• Shipping carriers
• Email and marketing service providers
• Website hosting and analytics tools

These providers receive only the information they need to perform their services and must keep your data secure.

We may also share information when required by:

• Law enforcement
• Court orders
• Legal processes

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality
• Analyze website traffic and performance
• Remember user preferences
• Personalize content and offers

You may disable cookies in your browser settings, but certain site functions may not work properly without them.

6. Data Security

Your information is protected through:

• SSL encryption
• Secure payment gateways
• Restricted internal data access
• Regular monitoring for vulnerabilities

While we strive to safeguard your data, no online system is entirely risk-free.

7. Data Retention

We retain personal data only as long as needed to:

• Complete transactions
• Provide customer support
• Meet regulatory and tax obligations

You may request deletion of your data at any time (see Section 10).

8. Children’s Privacy

Our website is not intended for users under 13 years old.
We do not knowingly collect information from children.

9. Your Privacy Rights

Depending on your location (e.g., under CCPA/CPRA), you may have the right to:

• Request access to your personal data
• Request correction or deletion
• Opt out of marketing communications
• Request limitations on certain types of data processing

For privacy-related requests, email ask@groundagency.shop.

10. Marketing & Communication

If you subscribe, we may send:

• Promotions
• Updates about new products
• Exclusive discounts
• Wellness and neck-care tips

You can unsubscribe anytime via the link in any email.

11. Third-Party Links

Our website may link to third-party sites.
We are not responsible for their content or privacy practices.
You should review their policies independently.

12. Policy Changes

We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated “Effective Date.”

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

GroundAgency LLC
100 Ocean Court
Atwater, CA 95301
📧 ask@groundagency.shop
📞 209-658-7640