Business Name: GroundAgency LLC
Website: https://groundagency.shop
Email: ask@groundagency.shop
Phone: 209-658-7640
Address: 100 Ocean Court, Atwater, CA 95301, USA
Niche: Smart Neck Massagers

1. Introduction

Welcome to GroundAgency.shop, operated by GroundAgency LLC.
By using our website, purchasing products, or accessing our services, you agree to these Terms & Conditions.
If you do not agree with these terms, please discontinue using the website.

These Terms govern your use of our site, products, and services.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or using the site under adult supervision
  • You agree to provide accurate and complete information
  • You will use the website only for lawful purposes

GroundAgency LLC reserves the right to refuse service or cancel orders at any time.

3. Products & Descriptions

We specialize in smart neck massagers and wellness accessories.

While we aim for accurate product descriptions:

  • Colors may vary slightly based on screen settings
  • Measurements and specifications may vary slightly
  • Product availability may change without notice
  • We reserve the right to modify or discontinue any product at any time

4. Pricing & Payments

All prices on GroundAgency.shop are listed in USD.

By placing an order, you agree that:

  • Payment information provided is valid and authorized
  • You acknowledge that taxes, shipping fees, or handling costs may apply
  • You will not use fraudulent payment methods

We use secure third-party payment processors and do not store full payment information.

5. Shipping & Delivery

Shipping times depend on:

  • Product availability
  • Destination
  • Carrier performance
  • Seasonal demand

Once shipped, GroundAgency LLC is not responsible for:

  • Delays caused by carriers
  • Incorrect addresses provided by the customer
  • Customs clearance issues
  • Lost or stolen packages marked “Delivered”

Please refer to our Shipping Policy for full details.

6. Returns, Refunds & Exchanges

All purchases are covered under our Refund Policy, which outlines:

  • 30-day return eligibility
  • Non-returnable items
  • Procedures for damaged or incorrect products
  • Refund processing times

By purchasing from GroundAgency.shop, you agree to the Refund Policy.

7. Order Cancellations

You may cancel an order within 12 hours of placing it.
Once processing or shipping begins, cancellations are not guaranteed.

8. User Conduct

By using this website, you agree not to:

  • Engage in fraudulent, harmful, or illegal behavior
  • Disrupt website functionality
  • Upload malware, viruses, or harmful code
  • Attempt unauthorized access to servers or databases
  • Provide misleading or false information
  • Misuse products in a way that violates safety guidelines

Violating these conditions may result in legal action or account termination.

9. Intellectual Property

All content on GroundAgency.shop—including:

  • Logos
  • Text
  • Graphics
  • Product descriptions
  • Images
  • Website design
  • Branding elements

is the property of GroundAgency LLC and protected under copyright laws.

You may not copy, reproduce, distribute, or use our content without written permission.

10. Third-Party Links

Our website may link to external sites for convenience.
We do not control these websites and are not responsible for their:

  • Content
  • Policies
  • Privacy practices

Using third-party sites is at your own risk.

11. Disclaimer of Warranties

All products and services are provided “as is” and “as available.”

We do not guarantee:

  • That the website will be error-free or uninterrupted
  • That product descriptions will be completely accurate
  • That products will meet every customer expectation

You use our website and products at your own discretion and risk.

12. Limitation of Liability

To the fullest extent permitted by law, GroundAgency LLC is not liable for:

  • Direct or indirect damages
  • Loss of income, data, or business
  • Shipping delays or carrier issues
  • Product misuse or incorrect handling
  • Unauthorized access to customer accounts

Our total liability is limited to the amount paid for the purchased product.

13. Indemnification

You agree to indemnify and hold GroundAgency LLC harmless from claims, damages, or losses arising from:

  • Violation of these Terms
  • Improper or illegal use of our products
  • Misuse of our website or services

14. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal information.

15. Changes to These Terms

We reserve the right to update or revise these Terms at any time.
Any changes will be posted on this page with an updated effective date.

Continued use of the website signifies acceptance of the revised Terms.

16. Governing Law

These Terms & Conditions are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any disputes shall be handled in California courts.

17. Contact Information

For any questions regarding these Terms, contact us:

📧 ask@groundagency.shop
📞 209-658-7640
📍 100 Ocean Court, Atwater, CA 95301, USA

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